Privacy Policy

1. Information We Collect

Depending on how you use our Website, we may collect the following information:

Personal information: Such as your name, email address, phone number, username, or other information you voluntarily provide.
Account information: Information required to create and manage your account.
Usage information: Pages visited, features used, preferences, and interactions with the Website.
Device information: IP address, browser type, operating system, device type, and similar technical information.
Cookies and similar technologies: We may use cookies or similar technologies to improve Website functionality, understand usage, and remember preferences.

2. How We Use Your Information

We may use collected information to:

Create and manage your account.
Provide, operate, and improve our services.
Respond to questions, requests, or support inquiries.
Maintain the security and functionality of the Website.
Personalize your experience.
Detect, prevent, and address fraud, abuse, or security issues.
Comply with applicable laws and legal obligations.
Send service-related communications when necessary.

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice where required by law.

3. Cookies

Our Website may use cookies and similar technologies. Cookies are small files stored on your device that help websites function properly and remember certain information.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website.

4. Sharing of Information

We do not sell or rent your personal information. we may share information with:

Service providers who help us operate the Website.
Hosting, security, analytics, or technical service providers.
Government authorities or other parties when required by applicable law.
Professional advisers where reasonably necessary.
A successor or acquiring entity in connection with a merger, acquisition, restructuring, or sale of assets.

We expect service providers handling personal information on our behalf to use that information only for authorized purposes.

5. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

6. Location Information

We collect location (GPS) data from your device to provide core features of Picker Ride and Picker Drive. In Picker Ride, location is accessed only while the app is open and in use, to help set pickup and drop-off points, search addresses, and show the assigned driver’s live location during a trip, pickup and drop-off coordinates are sent to our servers when a ride is requested. In Picker Drive, location is accessed while the app is in use and also in the background, including when the app is minimised, while the driver is online and available for rides; this supports matching drivers with nearby ride requests, sharing live location with riders and our dispatch system, calculating routes and distance, and enabling navigation, with a persistent notification shown during background use. Location data is sent to our servers and to third-party mapping services for these purposes, and is not stored locally on the device. Location access can be disabled anytime from device settings, though this will limit core features such as receiving ride requests, live tracking, and navigation.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

When information is no longer required, we may delete or anonymize it in accordance with applicable requirements.

8. Third-Party Services and Links

The Website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party services.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

9. Children's Privacy

Our Website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

10. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your information.
Request restriction of certain processing.
Withdraw consent where processing is based on consent.
Object to certain processing activities.

To exercise an applicable right, please contact us using the information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically.

12. Contact Us

For questions regarding these Terms of Service, contact: